DecaTech Solutions
  
DecaTech, Your Personal Internet Professionals

DecaTech Billing and Cancellation Policy


All customers of DecaTech Solutions, Inc. ("DecaTech") are subject to this billing and cancellation policy (this "Policy"). Use of a customer of DecaTech Solutions' services or network constitutes acceptance by such customer of the terms of this Policy.

Billing Information
All customers are required to provide DecaTech with accurate and complete billing information, including legal name, physical address, e-mail address, telephone number, and accurate payment information (i.e., credit card or ACH). All customers must report any changes in such billing information to DecaTech Solutions within 30 days of such change.

Invoices
Invoices for hosting service are e-mailed, faxed or mailed on the first day of the month, in correlation with a customer's billing cycle. Customers shall be invoiced and charged upon completion of work for other services, at the rates in effect for the billing period in which those charges are incurred, including but not limited to charges for any purchases made through DecaTech's services. The customer shall pay all applicable sales and use taxes relating to its use of DecaTech services.

Payment
Customers are responsible for payment of invoices regardless of whether such invoices were actually received. For customers paying by credit card or ACH, all customers are responsible for being aware of the amount that shall be automatically charged from such customer's account each month. For customers paying by check, unless otherwise stated, payments are due within 30 days after the date that the invoice is e-mailed, faxed, or mailed by DecaTech to the customer.

Late Payments
Late fees of 1.5 percent shall be applied to balances that remain unpaid 10 days after the due date, and are due and payable by the customer. An additional 1.5 percent late fee will be applied to the balance every 30 days until payment is received. If payment is not received within 60 days of the due date, DecaTech may suspend the customer's access to DecaTech services. The customer is responsible for payment of all costs, including but not limited to attorney's fees, in the collection of outstanding accounts. Customers wishing to reinstate service will be subject to a $40 reinstatement fee.

Billing Disputes
All charges invoiced to a customer shall be deemed to be valid and undisputed unless the customer disputes such charges in writing within 60 days after the invoice is e-mailed, faxed or mailed by DecaTech to the customer.

Usage-Based Billing
Usage in excess of account quotas are billed monthly, on the first day of the month following the month of usage, at the current rates for the lowest unit of additional disk space and/or bandwidth.

Cancellation
Account or service cancellations must be requested via written notification to DecaTech via one of the following methods:

  • Via email to billing@decatech.com

  • Via fax to 303.770.6410

  • Via the U.S. Postal Service to:
    DecaTech Solutions, Inc.
    Attention: Cancellations
    P.O. Box 3932
    Englewood, CO 80155

Written notification must include domain name, login name, customer name, address and telephone number, and the effective date of termination of the account or service. Written notification must be received by DecaTech no less than 10 days prior to the requested date of termination. A prorated credit will be attempted to be refunded to the customer for any paid for, but unused service. Setup fees are non-refundable. If a customer's web content is fully paid for, the customer may request a CD-ROM copy of their content for a $45 fee.

Modification

DecaTech reserves the right to add, delete, or modify any provision of its Billing and Cancellation Policy at any time with written notice.